Average Reviews:
(More customer reviews)If you buys these, get the product replacement insurance, and keep checking the buds. They're like little critters that will just want to get away from you. I had the same customer support response as Quandry when I reported that the earbud 'cushions' or buds fall off the Brookstone Sound Isolating Earbuds (with retractable cord). The telephone customer service operator was polite, but I was basically told that it was my problem I had not kept my receipt--my credit card statement was not enough 'evidence' of purchase. Brookstone's online customer support had not responded to my complaint after almost a week (hence my call). I too made my purchase at an airport, but at a Brookstone store. I purchased one set for myself and one as a gift. Unlike Quandry, I had very little problem with the cable (there were a couple of times the retraction didn't work properly but I got the hang of it and it worked well after that), and really liked the earphones. I made the purchase because, as a Brookstone customer for some years, I trusted the Brookstone name. In fact, I purchased another set as a gift in less than a week after buying my own set. But the product has a serious design flaw with the earbud 'cushion'. The extra sets that come with the earphones are different sized, and they all also fell off. The people for whom I purchased the sets as gifts have had the same problem. They each have one more set of the earphone 'cushions' or buds left, but at the largest size that does not really fit properly. For myself, I now have a useless set of earphones that cost $35 and which gave me less than two months' use. It's a pity, because the retractable cable is great for travel, and the sound was good.
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Product Description:
For better sound and less outside noise, our Sound-Isolating Earbuds are just right. The comfortable, in-ear design blocks unwanted noise, while delivering rich, full-bodied sound for music and movies. Three included sizes of earbuds ensure a snug, custom fit. Also includes a retractable, tangle-free cable, dual-pin airplane adapter and t-splitter for sharing. Rich sound, less outside noise. The snug in-ear design delivers remarkably rich, full-bodied sound, while blocking unwanted noise. Comfortable, custom fit. Our Sound-Isolating Earbuds come with three sizes of buds, so you can enjoy a fit that's comfortable for extended periods and all types of activity--from travel and exercise, to work or just relaxing. Perfect for travel. The compact design, combined with a retractable, tangle-free cable, dual-pin airplane adapter and t-splitter for sharing, make our Sound-Isolating Earbuds ideal for travel.
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