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(More customer reviews)I was expecting an awful lot, getting my hands and ears on Plantronics new 777 Gaming Headset.I still, to this day, absolutely love Plantronics 3D Surround Sound Gaming Headset (USB Full Range Stereo) (Audio 770), which you can find my review for here at Amazon.That headset is probably the most comfortable I've ever owned, had great sound quality and was just an all around good headset, minus a few annoyances.
So, when I had the opportunity of trying the new GameCom 777 Surround Sound Gaming Headset, I was hoping for huge improvements.Instead, I'm finding myself liking it but putting it aside for the 770.
First, the good.My biggest complaint with the previous 770 model was the USB connector that stood out a few inches.It's easy to knock into and I've had a friend break his on accident, basically ruining it.The 777 model comes with a similar dongle, but, as you can see from the pictures, it's a small square that hangs from the USB connector on your PC.This makes it a lot less easy to break and works fine.Another step up is the fact that the mic actually stays in place (my 770's mic started drooping and won't stay in place now) and also has an extender.I also like the fact that it's difficult to accidentally mute yourself since it's an actual sliding switch as opposed to an easily-pressed button.
So that's the good stuff.Unfortunately, everything else feels like a step back.I don't know why they changed the actual design of the headset.It envelopes my ears like the other one, which is nice, but I find the bottom of the earphones snaps shut like jaws on my jaw, pressing hard and eventually giving me headaches.Likewise, the top of the headset has a nice cushion, but it's nowhere as comfortable as the previous design which might have looked like a torture device but felt like air.The comfort factor of this one is better than some of the Logitech's I've had the displeasure of wearing, but it's nowhere near the comfort level of the 770.
Then there's the sound quality which is decent but it isn't surround sound, don't let it fool you.The previous model also promised surround sound and didn't deliver, but when you have the product page telling you it's 5.1 dolby surround I expected something more than I got.The sound doesn't feel as full as the 770 and voices if you use a VoIP like Ventrilo don't sound as nice; they sound a bit on the tinny side.
Finally, there's the biggest offense.I'm not a tech newbie, but it took me forever to set up this device (which comes with no directions, mind you).When I plugged it in, my PC discovered three different audio choices (speakers, headset and some other sound device).Thinking the obvious choice was headset, I spent forever trying to get them to register sound.After they wouldn't, I eventually migrated to the other choices and discovered that speakers was the one you're supposed to use.But the problems didn't stop there.Every time I turn on my PC it's a crapshoot whether the PC will register the headset.I've had to unplug and replug the USB dongle in more than a few times just so it'll register, sometimes necessitating me working with the audio settings again since they sometimes reset.I've never had that problem before and I don't have it with any other device, audio or no.
The 770 was a five star product that had a few design flaws that brought the rating down.The 777 is many steps below that previous product and I'm feeling a tad generous giving it a three star rating.It's a decent headset with okay sound quality and a nice mic with great mic quality for everyone else.But there's even more design flaws and technical problems than the previous headset and I can't recommend it as much as I thought I would.For my money, I'd purchase the cheaper and much better 770.
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Product Description:
This open-eared headset with 5.1 Dolby Headphone technology gives you an unparalleled audio advantage that lets you hear your opponents before you see them. Connect with the Dolby® USB sound card for a true 5.1 experience. But if needed, an analog connection is also provided. Stay comfortable with a lightweight frame and specially designed earpods that redistribute pressure. When you're ready to fire off orders, unveil the hidden, noise-canceling mic boom to strategize clearly with team members. Responses coming in? Adjust audio levels using in-line volume and mic-mute controls.
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